How Corona COVID-19 impacts Ghent and Ghent-Authentic and what this means for you - update 24/3/2020

What you should know about Corona/COVID-19 ’s impact on Ghent

Over a week a lot has changed. There's a travel ban towards, in and from Belgium. Borders are closed. Shops, musea, the Ghent Altarpiece, all public spaces are closed. These exceptionally strict measures are taken in order to avoid the virus to keep spreading and to keep us safe and healthy. 

These measures will remain in place at least until April 5th but probably weeks longer. We keep you updated on that.

For all the latest information and FAQ on the Covid-19 virus in Belgium we gladly refer to the website of our government: https://www.info-coronavirus.be/en/

FAQ Corona/COVID-19 Ghent-Authentic tours

1/ Is the Ghent-Authentic office closed?

Yes : Our office at the Ajuinlei in Ghent is closed. So you can't pay us a visit in person. 

No: We continue to work behind the scenes and this every day from Monday til Friday, from 9 am - 5 pm.

You can email us and call us within office hours on + 32 9 269 52 18.

At Ghent-Authentic you will always find a real person to talk to you and take care of you and your visit. 

2/ When do the tours resume?

We follow strictly the measures taken by the government. Safety and health first as well for our clients, our guides as for ourself, our families and our fellow citizens. These measures will remain in place at least until April 5th but most likely longer. We follow this up from nearby and keep you informed

3/ I booked a tour but cannot travel to Ghent because of the corona/COVID 19 measures. What to do?

We gladly reschedule your tour to a date/time of your liking and this without extra charge as well in 2020 as in 2021.

In case you prefer not to travel back to Ghent nor in 2020, nor in 2021 and you paid an advance, a voucher according to the paid amount will be send to you (email) which is valid in 2020 as well as in 2021. This voucher is transferable to your family, friends or colleagues.

Due to the protective measures of the Belgian government to protect the cultural, event, travel and touristic sector in these coronatimes, no cash refunds can be claimed. 

4/ Can I book already for June, summer or later in the year ?

Of course you can! We would be delighted! It means a lot to us in these challenging times. 

Please send us your request and we are happy send you a personalized, detailed offer.

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